Before posting, PLEASE MAKE SURE you are using the NEWEST UPDATE.
UPDATE HERE
Include this information in your post
1. Tell me the Platform and Device in your post
( MacOS 10.14, MacBook Pro 3.1 GHz, 16 GB RAM )
2. Email the Original Media Files used for your render, including MIDI, Audio and Video to visualmusicdesign@gmail.com.
3. Upload a Screenshot of Media Settings - accessible as the third button from the top-left on the main screen, showing the MIDI, Audio, and Video files that are active for this render.
4. How long have you used SeeMusic? Has SeeMusic ever worked properly for this issue on this device?
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If your purchase of an upgrade did not complete,