Hi. It's Feb 7, 2021. Everything has been working great for me with the APP until the upgrade just a few days ago. Now I cannot get the

in Technical Support

midi files to convert to the full video. The particles fall but keys do not play and there is no sound. Help!

4 answers3 replies

Comments (7)

visualmusicdesign

Feb 10, 2021

I'm able to replicate the issue - I see what you're talking about inside SeeMusic...

The problem, however, is with the MIDI file. I'm unfortunately not even able to open the MIDI file in either Logic X or Aria Maestosa to see what the issue could be. The structure of the MIDI file is likely broken, or there's something else very unusual about it.

visualmusicdesign

Feb 08, 2021

- Please upload a video screen capture of the issue happening in the app on your device

Dan Truman

Feb 10, 2021

Replying to

Step 2

Dan Truman

Feb 10, 2021

Replying to

Step 3

Dan Truman

Feb 10, 2021

Replying to

I've included screen shots of the process.

Notice that I get the panels but the notes do not light up or play and there is no sound. Thanks much for your help.

Dan Truman

dantruman

Feb 08, 2021

Hi. Thanks for your response! I am using a MacBook (Catalina Version 10.15.70 on Chrome. Here is a midi file.

visualmusicdesign

Feb 06, 2021

I'll need more information to try to help -

- What platform and device are you using?

- Please attach the MIDI file to your post

- Please upload a video screen capture of the issue happening in the app on your device