I paid for a new yearly subscription. But it has been cancelled

I just bought a new subscription for a year on the app. When i payed and went back to the app it said: Payment declined. I've tried refunding it but it just doesnt want to work. Hopefully i'll get in touch soon. Here is a screenshot for proof. My account name on seemusic is: Gamintime2019@gmail.com Thank you for reading and hopefully it'll get resolved soon <3

4 answers2 replies

Comments (6)

visualmusicdesign

Oct 27, 2021

Glad to hear it! 😀. Thank you!

visualmusicdesign

Oct 26, 2021

I'm not sure what might have been going wrong with this issue... the issue with Windows purchasing is now fixed in Version 4.3, but I don't think there was anything wrong with Android purchasing. Are you still having issues? If so, can you make the purchase on a different platform instead?

gamintime2019

Oct 27, 2021

Replying to

@visualmusicdesign Thank you for replying. I uninstalled the app and reinstalled it and finally made the purchase! And it works! Thank you for your time and effort. I really appreciate it <3

visualmusicdesign

Oct 22, 2021

Something seems to have broken inside the purchasing system in the app, even though I've made no changes or updates in the last few days... and unfortunately I'm away from my work computer until Monday.

I'll get this fixed first thing next week.

If you have a receipt for a purchase that wasn't refunded, please forward the Google Play email receipt to visualmusicdesign@gmail.com. I searched "gamintime2019@gmail.com" in the Google Play system and couldn't find any orders with that email - is that the email for your Google Play account?

So sorry about this!

gamintime2019

Oct 22, 2021

Replying to

@visualmusicdesign Thank you so much. I think my recent order will get refunded as well just like yesterday. My email from google play:

Seemusic account:

gamintime2019@gmail.com

I just cant order a new subscription which i really want. as if i pay it just crashes and gets refunded the next day. Hopefully therell be a fix in the system or somewhere where i can pay you 26 euros that i can pay with any bank and you can add 1 year to my account. If anything works. Let me know ;)

Thank you! <3

gamintime2019

Oct 22, 2021

I just got it refunded and tried again. It didn't work but i got charged and another error and no upgrade. I think i'll get the money back tomorrow from today's purchase. Is there any other way i can get a yearly subscription? As i can only pay from the app on my phone as that goes in euro's. Please help as i really need it. Thank you