I paid for the Pro but the program didn't upgrade

in Technical Support

I paid via an Android app. Also the version on Windows does not start

2 answers1 reply

Comments (3)

visualmusicdesign

Apr 03, 2020

Followed up on email to resolve this issue.

visualmusicdesign

Apr 02, 2020

Could you please email your receipt from the Google Play store to visualmusicdesign@gmail.com?

For the Windows version not starting for you:

- Could you please attach the Log file as a document to this post, so that I can try to figure out what's going wrong on your computer? The Log file is located at:

C:\Users\YOUR USERNAME\AppData\LocalLow\Visual Music Design\SeeMusic\Player.log

- Also, just to verify - are you running Windows 10, 64-bit?

The app is not officially supported on Windows 7 or Windows 8.

Thank you!

alimsadetov2019

Apr 03, 2020

Replying to

I sent the receipt to your email address. The file Player.log is not upload to the site. Can I just write code from a file? Sorry for my English, please.