I have a problem when I'm rendering the video. This totally block like on the video.
On my last computer everything worked well but on my new laptop that doesn't work. I have tried to download it again, but no change...
Please help me
thank you
4 answers0 replies
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Comments (4)
favier.hugodu634
May 07, 2020
Thank you for your response!
I can't upload it here, i have sent it by mail at visulmusicdesign@gmail.com
1
visualmusicdesign
May 07, 2020
Sorry that you're experiencing issues with the app...
Can you please upload the Log file after attempting a render? You can alternatively email the Log to visualmusicdesign@gmail.com
Windows
The Log file is located at:
C:\Users\YOUR USERNAME\AppData\LocalLow\Visual Music Design\SeeMusic\Player.log
(This folder might be hidden - you might need to Show Hidden Files in the View options in Windows Explorer)
MacOS
The Log file on Mac is located at:
~/Library/Containers/com.VisualMusicDesign.SeeMusicUnity/Data/Library/Logs/Visual Music Design/SeeMusic/Player.log
To easily get to this folder, use the GO menu at the top of the Finder, and select GO TO FOLDER, and copy that address into it.
If you have any issues uploading the file to the website, you can email it to visualmusicdesign@gmail.com
1
favier.hugodu634
May 07, 2020
My computer is new, I have bought it because in my last computer, SeeMusic crashed and turn off it...
1
favier.hugodu634
May 07, 2020
I have downloaded it again and wait… That Work !! But another problem came… 2 problems to be exact ! First the render is lower than last versions… It turns in *0.04 and before in *1.6 or Something like that… The second problem is that Rendering, all of a sudden … my computer displays a black screen… The computer is not off but I can't do anything apart from turning it off.
Thank you for your response!
I can't upload it here, i have sent it by mail at visulmusicdesign@gmail.com
Sorry that you're experiencing issues with the app...
Can you please upload the Log file after attempting a render? You can alternatively email the Log to visualmusicdesign@gmail.com
Windows
The Log file is located at:
C:\Users\YOUR USERNAME\AppData\LocalLow\Visual Music Design\SeeMusic\Player.log
(This folder might be hidden - you might need to Show Hidden Files in the View options in Windows Explorer)
MacOS
The Log file on Mac is located at:
~/Library/Containers/com.VisualMusicDesign.SeeMusicUnity/Data/Library/Logs/Visual Music Design/SeeMusic/Player.log
To easily get to this folder, use the GO menu at the top of the Finder, and select GO TO FOLDER, and copy that address into it.
If you have any issues uploading the file to the website, you can email it to visualmusicdesign@gmail.com
My computer is new, I have bought it because in my last computer, SeeMusic crashed and turn off it...
I have downloaded it again and wait… That Work !! But another problem came… 2 problems to be exact ! First the render is lower than last versions… It turns in *0.04 and before in *1.6 or Something like that… The second problem is that Rendering, all of a sudden … my computer displays a black screen… The computer is not off but I can't do anything apart from turning it off.
Pls help me
Thank you