SeeMusic freezes after opening the app on Windows :(

OMG IT WORKED 😃 I'M SO HAPPY RIGHT NOW I CAN'T THANK YOU ENOUGH

alright I'll try

Version 2.2 is now up for Windows, and should fix the issue you had - give it a try and confirm that it works for you?

Very happy I was able to solve this issue - should improve the app for a lot of users.

you're very welcome!! 😎🎹

alright

I will debug this from my end, and should be able to provide a fix in the next 48 hours. Please look for Version 2.2

I sincerely appreciate all of your hard work and assistance in helping with this issue! Thank you!

OK, wait, NEVER MIND - I installed Windows on a second computer, and am finally able to replicate the issue!

Also, can you please let me know if the new build worked?

If not, can you please email the new log file.

Thank you

The operating system not being updated would cause this problem. Can you try updating Windows?

i don't think so

is this it?

I will

So the new build didn't work?

Could you email the log file for the new one you just tried?

Thank you!

Can you take a screenshot of this window?

I need help, can you screenshot of where i can find the full computer specs

alright i'll try it

Ok, I did find one thing that could be causing this.

Could you please try this build, and let me know if it opens? If not, can you please email the Log file?

https://www.dropbox.com/s/1i5gvlfkaqddwwt/SeeMusic%20SetOverlayColor.zip?dl=1

Thank you!

you're welcome. also I sent a new log file

I'll send you a new build to try in 5-10 minutes. Thanks for your help!

all four of them are moved

just sent it

Thanks for sending - I can see the new one. It looks like maybe still one of the files isn't moved? Can you double check that you moved this file out of the SeeMusic app folder, onto the desktop?

just sent it

I'll send you the new log file

yeah

Any luck? Could you send the new log file after trying to open?

• Also, you are now trying to open the SeeMusic app with the folder on the desktop, right?

alright I moved them

alright, I'll try

Just move these four video files to your desktop. They are located right inside the main SeeMusic app folder.

can you show me a screenshot of where this is at and where i can put it SeeMusic/SeeMusic_Data/StreamingAssets/sample note texture/Note Texture Preset 1.mp4

I just downloaded the new version

i'll try

Sorry - I just realized you had been using Version 2.1.2. The version I just sent wouldn't be different.

• Can you actually try downloading the newest version, Version 2.1.3? It actually does use a slightly different framework than 2.1.2.

https://www.dropbox.com/s/03c08480ppmw6dm/SeeMusic%20Windows%202.1.3.zip?dl=1

• I can also see in the Log File that the app is inside a folder that has a name with spaces in it. Could you also try moving the SeeMusic app folder to your desktop before running?

let me check

Could you tell me one thing - does this build open fine on your computer? https://www.dropbox.com/s/1mma8925utiy607/SeeMusic%20Windows%202.1.zip?dl=1

can you send me screenshots

Thank you for sending the Log File!

• Here's one thing to try - could you try moving this file from the app folder to the desktop?

• SeeMusic/SeeMusic_Data/StreamingAssets/sample note texture/Note Texture Preset 1.mp4

When you move that file to the desktop, does the app open?

sorry I resent it

I don't believe I received the log file - can you try resending to visualmusicdesign@gmail.com?

What email address will you be sending it from?

- Also, has SeeMusic ever opened on this computer?

I have sent it

I do not have Discord - please email the Log File to visualmusicdesign@gmail.com , thank you!

if you have a discord server or discord username I can friend request you on discord and can give you the player log file :)