Subscription to different versions of SeeMusic

Hello,

I subscribed to SeeMusic from an old iMac, which allowed me to use SeeMusic version 2.7.1. When accessing from a fully updated Macbook, running the latest version of SeeMusic, it does not accept the "restore purchase", giving me subscription privileges on this Macbook.

Can you solve this?

If they can't, I thought about canceling my subscription on the old iMac so I could re-subscribe on the fully updated Macbook. Could this be a solution?

I await reply. Rafael

5 answers0 replies

Comments (5)

visualmusicdesign

Aug 17, 2022

Which type of subscription did you purchase?

Do you have an email receipt for the purchase that you can forward to seemusicapp@gmail.com?

Thank you

visualmusicdesign

Aug 18, 2022

Replying to

Please email the receipt to me at seemusicapp@gmail.com , and also please include the email address used for your SeeMusic user account
Make sure you are fully logged into your Apple account in the App Store app on your new computer, then try reopening SeeMusic and clicking Restore Purchases again

rafaelvanazzi

Aug 19, 2022

Replying to

Access is working on both computers.

Thank you so much for resolving the case so quickly.

visualmusicdesign

Aug 19, 2022

Replying to

For the future - make sure you are using Version 5.0 or higher. Purchases and subscriptions will no longer work on Mac versions lower than 5.0.