Technical issues on Mac

Hi :)

I'm very happy overall with the app and purchased a subscription, but there are several technical issues which make it a little tricky to use.

The most recent one is that it no longer opens on my Mac (Catalina 10.15.4 on a 2016 13 inch MacBook Pro). It gets stuck on the title screen. I tried reinstalling, which worked. However, it then started doing this again and reinstalling/restarting etc will not work.

The buttons on the Mac are not perfectly aligned on the screen, meaning I have to click slightly above where the buttons are visually presented.

I would be grateful for assistance, especially in relation to the first point which is stopping me from working.

All the best

10 answers1 reply

Comments (11)

Amit Mahajan

May 07, 2020

Hi, I have similar issue. App keeps crashing when opened. Using Mac OS High Sierra on early 2011 Mac. I checked the privacy settings, it doesn't show the camera and mic settings there. The app works find on my Samsung android note plus 10 but not on Mac book pro early 2011.

visualmusicdesign

May 07, 2020

Replying to

Hello - I would recommend updating to MacOS Mojave or Catalina, which will allow you to control the Privacy settings, and may fix the issue.

(Also please check that you have fully updated the app - current version 1.24)

If updating the operating system is not an option, you can send the Log file and I can take a look to see if there's something that can be fixed.

The Log file on Mac is located at:

~/Library/Containers/com.VisualMusicDesign.SeeMusicUnity/Data/Library/Logs/Visual Music Design/SeeMusic/Player.log

To easily get to this folder, use the GO menu at the top of the Finder, and select GO TO FOLDER, and copy that address into it.

If you have any issues uploading the file to the website, you can email it to visualmusicdesign@gmail.com