Upgrade immediately deactivated after payment

Hi,

I paid for a 6-month subscription via Paypal. After payment was successful the app notified me that my account was upgraded, but a few seconds later it then notified me that my subscription had run out. It now says that I need to pay for the upgrade again when I try to render a video. I've been to my Paypal account and the payment shows on there. Would appreciate a fix for this.

Thanks

Ans

4 comments

Comments (4)

Ansellum

Apr 24, 2020

All part of the plan!

visualmusicdesign

Apr 24, 2020

Glad we got this resolved - will implement a fix to avoid this happening in the future!

Ansellum

Apr 24, 2020

Thanks for replying. Just sent you an email.

visualmusicdesign

Apr 24, 2020

Hello, will most certainly fix this - not sure what could possibly have gone wrong. Could you please email your receipt and app account username to visualmusicdesign@gmail.com? Thank you