When i opend my app (in windows) it shows only a blue screen. No piano

in Technical Support

6 answers2 replies

Comments (8)

visualmusicdesign

Dec 13, 2020

Great, glad it's working.

visualmusicdesign

Dec 13, 2020

Version 3.5.1 is available to download from visualmusicdesign.com Please give a try and let me know if it fixes the issue? Thank you

meye_aristide

Dec 13, 2020

Replying to

Great! everything is ok now.

But first I had an Avast alert concerning "IDP generic" virus... The file was sent to Avast threat lab for more analyses. Then they say no threat identified.

Thank.

visualmusicdesign

Dec 13, 2020

I'm able to replicate the issue. A fix will be up shortly.

Thank you for letting me know about this.

visualmusicdesign

Dec 13, 2020

Can you please send the Log File?

C:\Users\YOUR USERNAME\AppData\LocalLow\Visual Music Design\SeeMusic\Player.log

(This folder might be hidden - you might need to Show Hidden Files in the View options in Windows Explorer)

You can either zip the file and upload to this post, or email it to visualmusicdesign@gmail.com

Thank you

meye_aristide

Dec 13, 2020

Replying to

Hi, I sent the email with the log file.

I hope it will be fixed quickly.

Thank you.

meye_aristide

Dec 13, 2020

Hello, I have the same problem. I can listen the music but no piano, no particles nothing except a black screen. I tried to activate and desactivate the keyboard and all the other option and nothing. It is the first time I install it.

(ASUS N551VW, WINDOWS 10, i76700HQ, 2.60GHz, 16Go RAM)

visualmusicdesign

Dec 07, 2020

- Has the app worked previously on this computer?

- Please provide a screenshot of what you're seeing.